These Terms of Service (“Terms”) govern your access to and use of the website pramixit.com (the “Site”) and any engagement with Pramix Holdings (Pvt) Ltd (“Pramix,” “we,” “us,” or “our”), a software development company incorporated in Sri Lanka. By accessing the Site or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use the Site or our services.

Contents

1. 1. Acceptance of Terms
2. 2. Our Services
3. 3. Use of the Site
4. 4. Client Engagements & Project Terms
5. 5. Fees & Payment
6. 6. Intellectual Property
7. 7. Confidentiality
8. 8. Warranties & Disclaimers
9. 9. Limitation of Liability
10. 10. Indemnification
11. 11. Third-Party Services & Links
12. 12. Termination
13. 13. Governing Law & Dispute Resolution
14. 14. Changes to These Terms
15. 15. General Provisions
16. 16. Contact Us

1. Acceptance of Terms

By browsing the Site, submitting an inquiry, signing a proposal, or otherwise engaging Pramix for services, you confirm that you have read, understood, and agree to these Terms, along with any applicable service agreement, statement of work (“SOW”), or master services agreement (“MSA”) entered into with Pramix. Where a signed agreement conflicts with these Terms, the signed agreement takes precedence for that engagement.

2. Our Services

Pramix designs, develops, and supports custom and product-based software solutions across industries including:

• Recruitment and HR Technology
• Education Management Systems
• Inventory and Supply Chain Management
• Construction and Manufacturing ERP
• Travel and Aviation Technology
• Finance and Billing Systems
• Website Development and Digital Solutions
• Communication and Enterprise Systems

Specific deliverables, timelines, milestones, and scope for any project are defined in a separate proposal, SOW, or written agreement between Pramix and the client.

3. Use of the Site

You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Site in any way that violates applicable local, national, or international law.
• Attempt to gain unauthorized access to the Site, our servers, or any connected systems.
• Interfere with or disrupt the operation of the Site or its underlying infrastructure.
• Scrape, copy, or reproduce Site content for commercial purposes without our prior written consent.
• Introduce viruses, malware, or other harmful code through the Site.

We reserve the right to restrict or terminate access to the Site for anyone who violates these Terms.

4. Client Engagements & Project Terms

When you engage Pramix for software development or related services:

• Project scope, deliverables, timelines, and acceptance criteria will be documented in a proposal, SOW, or MSA signed by both parties.
• Changes to scope after project commencement (“change requests”) may affect timelines and fees, and will be documented and agreed in writing.
• Clients are responsible for providing timely feedback, access, credentials, and content reasonably required for us to perform the services.
• Delays caused by incomplete or delayed client input may affect delivery timelines.
• Unless otherwise agreed, testing, staging environments, and user acceptance testing (UAT) periods will be defined in the applicable SOW.

5. Fees & Payment

• Fees, payment schedules, and currency will be set out in the relevant proposal, SOW, or invoice.
• Unless otherwise agreed, invoices are due within the period specified on the invoice; late payments may be subject to a reasonable late fee or suspension of services.
• Ownership of custom deliverables (e.g. source code, designs) typically transfers to the client upon full and final payment, as specified in the applicable agreement.
• Third-party costs (e.g. hosting, licenses, APIs, domain registrations) required for a project are billed separately unless otherwise stated.

6. Intellectual Property

6.1 Site content

All content on the Site — including text, graphics, logos, and design — is the property of Pramix Holdings (Pvt) Ltd or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from Site content without our prior written permission.

6.2 Client deliverables

Unless otherwise specified in a signed SOW or MSA, custom software developed specifically for a client becomes the client’s property upon full payment, while Pramix retains ownership of its pre-existing tools, frameworks, libraries, and general know-how used to build the deliverable (“Pramix Background IP”). Pramix grants the client a license to use any Background IP embedded in the delivered solution as needed to use the software for its intended purpose.

6.3 Trademarks

“Pramix,” “Pramix Holdings,” and associated logos are trademarks of Pramix Holdings (Pvt) Ltd. Use of these marks without prior written consent is prohibited.

7. Confidentiality

Both parties agree to protect confidential information disclosed during an engagement — including business plans, technical specifications, and proprietary data — using reasonable care, and not to disclose it to third parties except as required to perform the services or as required by law. Confidentiality obligations survive the completion or termination of an engagement, as further defined in the applicable client agreement or non-disclosure agreement (NDA).

8. Warranties & Disclaimers

The Site and any general information provided on it are offered on an “as is” and “as available” basis, without warranties of any kind, express or implied, except as expressly stated in a signed client agreement.

Pramix does not warrant that the Site will be uninterrupted, error-free, or completely secure. Any warranties applicable to delivered software (e.g. defect-correction periods, performance standards) will be specifically defined in the relevant SOW or MSA, and those specific terms govern for that engagement.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Pramix Holdings (Pvt) Ltd, its directors, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising from your use of the Site or our services, even if advised of the possibility of such damages. Where liability cannot be excluded by law, our aggregate liability for any claim relating to a specific engagement shall not exceed the fees paid by the client for that engagement in the twelve (12) months preceding the claim, unless otherwise agreed in writing.

10. Indemnification

You agree to indemnify and hold harmless Pramix Holdings (Pvt) Ltd and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your misuse of the Site, violation of these Terms, or infringement of any third-party rights through content or materials you provide to us.

11. Third-Party Services & Links

Our services and Site may reference or link to third-party tools, platforms, or websites (e.g. hosting providers, payment gateways, APIs). Pramix is not responsible for the content, terms, or practices of third-party services, and your use of them is subject to their respective terms and policies.

12. Termination

• We may suspend or restrict access to the Site at our discretion, including for violations of these Terms.
• Termination of a specific client engagement (including notice periods, wind-down obligations, and payment for work completed) is governed by the terms of the applicable SOW or MSA.
• Provisions relating to intellectual property, confidentiality, limitation of liability, and dispute resolution survive termination of these Terms or any engagement.

13. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or our services shall first be addressed through good-faith negotiation between the parties, and if unresolved, shall be subject to the exclusive jurisdiction of the courts of Sri Lanka, unless a signed client agreement specifies an alternative dispute resolution mechanism (e.g. arbitration).

14. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our services, legal requirements, or business practices. The updated Terms will be posted on this page with a revised “Last updated” date. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms. Material changes affecting an active client engagement will be handled per the applicable signed agreement.

15. General Provisions

• Entire agreement: These Terms, together with any applicable SOW, MSA, or NDA, constitute the entire agreement between you and Pramix regarding the subject matter herein.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.
• No waiver: Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision.
• Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. Pramix may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force majeure: Neither party shall be liable for delays or failures in performance resulting from causes beyond its reasonable control.

16. Contact Us

Pramix Holdings (Pvt) Ltd

Website: www.pramixit.com

For questions about these Terms, please reach out via the contact form on our website or the details provided there.